Refund Policy

This policy explains when a payment for NoTrack Coder is refundable and when it is not. It applies to all paid plans, whether paid by card or in crypto. Please read it before you buy — you accept it at checkout.

What you are paying for

NoTrack Coder is a tool for software development and for operating your own computer — writing and editing code and running files, the terminal, the browser and similar tasks on your machine. You are paying for access to that tool at the speed and limits of your plan. You are not paying for a business idea, or any level of earnings.

No guarantee of results

The usefulness of the AI’s answers depends on the task you give it. We do not guarantee that the AI will complete any specific request, especially a request that is open-ended, vague, or outside software development and computer use (for example, “build me a business that earns a fixed amount per day”). The AI being unable to complete such a task is not a fault of the product and is not grounds for a refund.

When we do refund

We refund when the problem is on our side. For example: the application will not install or your valid key will not activate and we cannot resolve it; you were charged twice, charged after cancelling, or charged the wrong amount; or the paid service was unavailable for a prolonged period through our fault. Contact us within 14 days of the charge and we will make it right.

When we do not refund

We do not refund because the AI could not complete a task that is open-ended, unclear, or outside what the product is for; because you changed your mind after using the plan; because of subjective dissatisfaction with the quality of answers; or for a crypto prepaid month once the access for that month has been granted. Renewals are billed in advance; cancel before the renewal date to avoid the next charge.

Your statutory rights

Nothing here removes rights you have under the law that applies to you. In some regions (for example the EU and the UK) you have a limited right to cancel a digital purchase within 14 days. Where you ask for immediate access to the paid service and use it within that period, that right may no longer apply. These statutory rights sit alongside, and are not reduced by, the rest of this policy.

How to request a refund

Email [email protected] from the address on your account and tell us what happened and the charge concerned. We reply by email and aim to resolve eligible requests quickly.

Chargebacks

If something looks wrong with a charge, please contact us first — we can almost always resolve it faster than a bank dispute. Opening a chargeback for a charge that this policy does not make refundable (for example, because the AI did not complete an out-of-scope task) is an abuse of the dispute process, and we may suspend the account and present this policy and your checkout acceptance as evidence.

Contact

Questions about this policy: [email protected], or via the support page.